| Wednesday, September 17 |
| 11:00 am–12:00 pm |
Conference Sessions
SaaS: Best Practices and PitfallsSoftware-as-a-Service applications are often cheaper, more reliable and better performing than their in-house alternatives. Many SaaS firms started as Application Service Providers relegated to niche applications like payroll, and sold to small businesses unable to run their own infrastructure. Today, big business depends on heavyweights like Salesforce.com, ADP, Taleo, RightNow and Netsuite for mission-critical parts of their business. But embracing SaaS can be a challenge. IT managers are giving up control and visibility. There may be privacy and regulatory issues. Reporting and enforcing service levels is difficult and different. Using real-world examples from some of the largest SaaS firms in operation today this session looks at the best practices - and common pitfalls- of moving significant business processes to a SaaS model. Speaker - Alistair Croll, Principal Analyst, BitCurrent Alistair is a senior analyst at research firm Bitcurrent, covering emerging web technologies, networking, and online applications. Prior to Bitcurrent, Alistair co-founded Coradiant, a leader in online user monitoring, as well as research firm Networkshop. He has held product management positions with 3Com Corporation, Primary Access, and Eicon Technology. Alistair contributes to industry events such as Interop and Web2Expo, and writes for a variety of online publications including GigaOm. He is the author of numerous articles on Internet performance and security, and co-author of Managing Bandwidth: Deploying QOS in Enterprise Applications from Prentice-Hall.
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| 2:45 pm–3:45 pm |
Conference Sessions
Compliance, Regulation and On-Demand ApplicationsModern business is heavily regulated, from hiring and staffing guidelines to compliance to financial tracking. An emerging benefit of SaaS models is that the SaaS provider has already passed the audit. This session looks at compliance and regulation in the context of on-demand applications, revealing some of the benefits - and risks - of outsourcing business processes to a SaaS provider. Moderator - Jeff Kaplan, Managing Director, THINKstrategies, Inc.
Speaker - Martin Dubois, Chief Counsel, Taleo
| | Thursday, September 18 |
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| 10:15 am–11:15 am |
Conference Sessions
SMB SaaS: Levelling the Playing FieldSaaS puts small startups on the same footing as their larger competitors. At first, so-called "small business" SaaS firms found that enterprise teams were their early adopters. But a new wave of simple, easy-to-use SaaS tools tied into the way smaller companies do business is changing this. This panel looks at the next generation of SaaS for SMB and how it is undermining the IT advantage of larger firms. Moderator - Jeff Kaplan, Managing Director, THINKstrategies, Inc.
Speaker - Alastair Mitchell, CEO, Huddle.net
Speaker - Bill Lucchini, VP and GM , Intuit Quickbase
Speaker - George Symons, CEO, Yosemite Technologies George Symons serves as CEO of Yosemite Technologies. Mr. Symons brings broad experience in storage software development, business development and building global business to the role. As CEO, Mr. Symons is responsible for all global operations including sales, marketing, finance, professional services, product development and business development. Mr. Symons joined Yosemite from EMC, where he served as Chief Technology Officer for Information Management, responsible for defining EMC's product and technical strategy. He also played key roles in the integration of Legato enterprise backup and recovery products and Documentum content management software into EMC. Prior to EMC, Mr. Symons held positions within Legato including CTO, Vice President of Product Management and Marketing, and Vice President of Development and Product Management. He was involved in the integration of products from SCH Technologies and OTG into Legato's product line, and later in the acquisition of Legato by EMC. Prior to that he was Vice President of Engineering at FullTime Software, VP of Marketing at Software Research and PROCASE Corporation, and also held product marketing and product management positions at Sun Microsystems. Symons has B.A. degrees in Computer Science and Management Science from University of California, San Diego, and an M.B.A from University of California, Los Angeles.
Speaker - Mike McDerment, CEO, Fresbooks
Speaker - Stephen Cho, Director of Product Management, Google As Director of Product Management for Google Apps and Partner Products, Stephen Cho is responsible for providing Google's consumer products, especially Google Apps (Gmail, Calendar, Talk, Docs, Start Page, Sites, ...) and Search, to partners around the world (telco/ISP, media/portal, social network, mobile, OEM, ...). He was previously Director of Google's Global Online Sales and Operations responsible for millions of Google Apps users and online customers, and earlier was Director of New Content Initiatives, where he was responsible for business development efforts around video/YouTube, Google Maps/Earth, Google Books/Scholar, and new areas, including non-music audio, government content, and news. Prior to Google, Stephen was Senior Director of Product Management and Marketing for Cisco's Application-Oriented Networking Business Unit. He led product management, marketing, business development, sales strategy, and businesss operations and planning for a several hundred person division he helped found in 2003 which provided intelligent application infrastructure (messaging, middleware) in the network. Earlier, he was Senior Director of the Service Provider Solutions Practice in Cisco's Internet Business Solutions Group (IBSG), which developed Cisco- and partner-based solutions for major service providers around the world leveraging Cisco's advanced technologies (IP Telephony, contact centers, content delivery networks, ...). And prior to this, he managed the Cisco IBSG Customer Care and e-Commerce solutions organizations. Before joining Cisco, Mr. Cho spent several years in strategy and technology consulting with McKinsey & Company in their Telecommunications, Multimedia, and Electronics Practices and as a leader of their North American Data Networking Initiative. Prior to this, he was with The Boston Consulting Group focusing on technology areas. Mr. Cho was a Fulbright Scholar and holds a Ph.D. from Yale University and a B.A. from Dartmouth College.
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| 11:30 am–12:30 pm |
Conference Sessions
SaaS Chaos: Managing the IslandsEven small organizations have dozens of SaaS relationships. With new portals and tools being launched every day, and more and more employees using them, the SaaS explosion is a recipe for disaster. This session looks at the challenges of running multiple SaaS portals across an organization - from reporting and management to single-sign-on and administration. Moderator - Jeff Kaplan, Managing Director, THINKstrategies, Inc.
Speaker - Rick Nucci, Co-Founder and CTO, Boomi
Speaker - Scott Bils, CEO and Founder, Conformity
| | Friday, September 19 |
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| 10:15 am–11:15 am |
Conference Sessions
Using SaaS to Make Good Products GreatOn-demand applications can make a good product great. By tying an online software component to a real-world product, innovative companies are giving themselves an edge in the marketplace. This panel looks at the opportunities that software as a service (SaaS) offers makers of traditional products - what works - and what doesn't. Moderator - Alistair Croll, Principal Analyst, BitCurrent Alistair is a senior analyst at research firm Bitcurrent, covering emerging web technologies, networking, and online applications. Prior to Bitcurrent, Alistair co-founded Coradiant, a leader in online user monitoring, as well as research firm Networkshop. He has held product management positions with 3Com Corporation, Primary Access, and Eicon Technology. Alistair contributes to industry events such as Interop and Web2Expo, and writes for a variety of online publications including GigaOm. He is the author of numerous articles on Internet performance and security, and co-author of Managing Bandwidth: Deploying QOS in Enterprise Applications from Prentice-Hall.
Speaker - Chris Boscolo, CTO and Founder, Napera
Speaker - Gene Golovinsky, VP of R&D, Alertlogic Gene Golovinsky Vice President of Research & Development As Vice President of R&D, Gene Golovinsky brings 20 years of industry expererience to Alert Logic and is responsible for research and development activities. Prior to Alert Logic, Golovinsky served as Director of R&D at BMC Software, where he led an internationally distributed development organization delivering shared development services and infrastructure components to other development organizations within BMC. During his 10+ years with BMC, Golovinsky co-authored several industry standards and patents, and held multiple R&D leadership positions. Prior to BMC he served as a product developer for AVAYA (formerly LANNET Data Communications). Golovinsky holds an MS in Computer Engineering from the Technical University of Communication and Transportation in St. Petersburg, Russia.
Speaker - Rob Donahue, National Sales and Business Development Manager, TomTom
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| 11:30 am–12:30 pm |
Conference Sessions
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